This role leads a high-performing operations team with a focus on suspense management, payment processing, and compliance oversight
Job Summary
This role leads a high-performing operations team with a focus on suspense management, payment processing, and compliance oversight.
The successful candidate will drive operational excellence by ensuring accurate transaction processing and adhering to strict regulatory standards.
AIA Australia seeks ambitious individuals passionate about shaping a healthier future while developing their careers through mentorship and continuous learning.
Matching Summary
This role leads a high-performing operations team with a focus on suspense management, payment processing, and compliance oversight.
Skills & Requirements
Must-have
7 years insurance operations experience
Suspense account management expertise
Payment processing and reconciliation
AML/CFT compliance knowledge
Team leadership and mentoring
Process improvement initiatives
Nice-to-have
Continuous improvement passion
Cross-functional collaboration skills
Strategic thinking ability
Customer-centric service delivery
System automation interest
Key Requirements
Minimum 7 years in insurance operations
Strong technical proficiency in suspense management
Experience with AML/CFT standards
High proficiency in Microsoft Excel and PowerPoint