Manager/ Senior Manager- Service

KONE

Lead maintenance operations teams
Ensure employee and end-user safety
Drive customer satisfaction initiatives
The role is accountable for leading maintenance operations while ensuring the highest level of safety for employees and end-users without compromise

Job Summary

  • The role is accountable for leading maintenance operations while ensuring the highest level of safety for employees and end-users without compromise.
  • Candidates must drive the deployment of KONE Way initiatives and manage individual target setting through regular reviews using the Field Operations Management Model.
  • The position involves actively coaching supervisors and technicians to be customer centric while ensuring short- and long-term monetary targets are met.

Matching Summary

The role is accountable for leading maintenance operations while ensuring the highest level of safety for employees and end-users without compromise.

Skills & Requirements

Must-have

  • Lead maintenance operations teams
  • Ensure employee and end-user safety
  • Drive customer satisfaction initiatives
  • Manage individual target setting and reviews
  • Execute Field Operations Management Model audits

Nice-to-have

  • Strong employee engagement skills
  • Customer-centric coaching ability
  • Experience with KONE Way initiatives
  • Strategic business process improvement
  • Collaborative working culture mindset

Key Requirements

  • Leadership experience in maintenance operations
  • Ability to set and follow up on annual targets
  • Knowledge of safety auditing and corrective actions

Work Rights

Not specified

Tailored Resume

Cover Letter