Member & Provider Escalations Team Lead

Oscar Health

Georgia, United States
Base: $55,890 - $73,355 py; bonus: annual performa...
On-site (must reside in georgia)
2+ years customer service or escalations experience
1+ years healthcare or insurance experience
2+ years direct people management experience
Oscar Health is seeking a Member Escalations Team Lead to oversee a support team, manage workflows, and drive performance metrics while providing exemplary service to members. The role requires experience in customer service and people management, particularly within the healthcare or insurance sectors

Job Summary

  • This role involves leading a team of support staff to meet business objectives while providing coaching and leadership on production workflows.
  • The position requires managing team outcomes, monitoring dashboards, and conducting root-cause analysis to drive operational improvements.
  • Oscar Health offers a blended work culture with unlimited vacation, annual performance bonuses, and comprehensive benefits including medical, dental, and vision.

Matching Summary

Match Score: 85

Oscar Health is seeking a Member Escalations Team Lead to oversee a support team, manage workflows, and drive performance metrics while providing exemplary service to members. The role requires experience in customer service and people management, particularly within the healthcare or insurance sectors.

Salary

Base: $55,890 - $73,355 per year; Bonus: Annual performance bonuses eligible; Benefits: Medical, dental, vision, 401(k), paid parental leave, unlimited vacation

Skills & Requirements

Must-have

  • 2+ years customer service or escalations experience
  • 1+ years healthcare or insurance experience
  • 2+ years direct people management experience
  • 1+ years data and metrics usage
  • 1+ years multi-location team management

Nice-to-have

  • Bachelor's degree preferred
  • Claims processing experience
  • Lean Six Sigma certification
  • Advanced Google Suite skills
  • Complex inquiry resolution experience

Key Requirements

  • 2+ years in customer service or escalations
  • 1+ years healthcare/insurance experience
  • 2+ years direct people management
  • Must reside in Georgia
  • 1+ years project management experience

Work Rights

Must reside in Georgia

Tailored Resume

Cover Letter