Job Summary

• The Director of Customer Care will transform the organization by elevating customer experience through a seamless, single point of entry model.
• This role oversees operations across multiple locations including Omaha, NE and Dallas, TX while managing vendor partnerships and third-party resources.
• The successful candidate will receive a comprehensive benefits package including medical, dental, vision, 401(k), and an annual bonus eligibility.

Matching Summary

Salary

Base: $156,900.00 - $247,000.00; Bonus/Equity: Annual bonus and long-term incentive eligible; Benefits: Medical, dental, vision, 401(k), paid holidays, vacation

Skills & Requirements

Key Requirements

• Bachelor's degree required; Master's or MBA preferred
• Minimum 10 years of Customer Care/Service experience
• Minimum 10 years of people management experience
• Location: Omaha, NE or surrounding area
• US work authorization required (no visa sponsorship)

Work Rights