Senior Customer Success Manager

ZeroAOG

Multiple Locations
Fully remote
Customer relationship management
Enterprise-level support
Saas business model experience
The role involves acting as a liaison between various teams to enhance customer experience

Job Summary

  • The role involves acting as a liaison between various teams to enhance customer experience.
  • You will develop success plans that outline critical success factors and metrics for customers.
  • This position offers autonomy and the opportunity to engage in global career paths.

Matching Summary

The role involves acting as a liaison between various teams to enhance customer experience.

Skills & Requirements

Must-have

  • Customer relationship management
  • Enterprise-level support
  • SaaS business model experience

Nice-to-have

  • Strong presentation skills
  • Ability to engage with executives
  • Experience in cross-department collaboration

Key Requirements

  • 5+ years in customer-facing services role
  • 1+ years project management experience
  • Business-level Japanese communication

Work Rights

Not specified

Tailored Resume

Cover Letter