Bachelor's degree in automotive technology or engineering
Expertise in data bus diagnostic tools and pico scope
General Motors Australia & New Zealand is seeking a Field Service & Technical Support Manager to oversee field service operations and enhance dealer performance, focusing on customer satisfaction and operational excellence. The ideal candidate should have extensive experience in automotive service management, strong technical skills, and a commitment to improving service processes
Job Summary
This role focuses on managing field service operations and dealer performance while ensuring adherence to service and warranty standards.
The successful candidate will serve as the first line TAC support for product concerns across Egypt and North Africa dealers.
General Motors is committed to a workplace that fosters inclusion and belonging, aiming for Zero Crashes, Zero Emissions, and Zero Congestion.
Matching Summary
Match Score: 85
General Motors Australia & New Zealand is seeking a Field Service & Technical Support Manager to oversee field service operations and enhance dealer performance, focusing on customer satisfaction and operational excellence. The ideal candidate should have extensive experience in automotive service management, strong technical skills, and a commitment to improving service processes.
Skills & Requirements
Must-have
7 years automotive field service experience
Bachelor's degree in Automotive Technology or Engineering
Expertise in Data Bus Diagnostic Tools and Pico Scope
Experience managing Field Product Reports and PI Bulletin Process
Knowledge of Better Business Bureau Arbitration standards
Nice-to-have
Strong leadership and communication skills
Ability to collaborate with source plants and suppliers
Proven track record in continuous improvement initiatives
Key Requirements
Minimum 7 years of experience in automotive field service management
Bachelor's degree in Automotive Technology, Engineering, or related field
Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)