Director Of Customer Success Operations

Placerlabs

Remote
Base: $190,000 - $210,000 usd; bonus/equity: oppor...
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Cs tech stack management
Ai-driven cs workflows
Planhat implementation and optimization
** Placer.ai is seeking a Director of Customer Success Operations to lead the development and optimization of their customer success operations amidst rapid growth. The role requires deep expertise in tools like Planhat and Gong, along with strong AI proficiency to enhance operational efficiency and customer engagement. **

Job Summary

  • Own the end-to-end CS tech stack, drive operational excellence across Customer Success and Account Management motions, and be a force multiplier for a team supporting thousands of customers.
  • Develop and deploy AI-driven workflows across the CS lifecycle, including churn prediction models, automated health score triggers, and AI-assisted QBR preparation.
  • Lead, mentor, and grow a CS Ops team, including analysts and systems administrators, and serve as the primary CS Ops partner to CS and AM leadership, RevOps, Sales Ops, and Finance.

Matching Summary

Match Score: 75

** Placer.ai is seeking a Director of Customer Success Operations to lead the development and optimization of their customer success operations amidst rapid growth. The role requires deep expertise in tools like Planhat and Gong, along with strong AI proficiency to enhance operational efficiency and customer engagement. **

Salary

Base: $190,000 - $210,000 USD; Bonus/Equity: Opportunity to earn sales-based commissions, equity awards for certain roles; Benefits: Medical, dental, vision coverage, flexible time off, 401K

Skills & Requirements

Must-have

  • CS tech stack management
  • AI-driven CS workflows
  • Planhat implementation and optimization
  • Gong Engage and Gong Forecasting expertise
  • Revenue operations alignment
  • Customer Success process design

Nice-to-have

  • AI experimentation culture
  • Scalable repeatable processes
  • Cross-functional leadership
  • High-growth SaaS experience

Key Requirements

  • 7+ years in Customer Success Operations, Revenue Operations, or GTM Strategy
  • Hands-on experience implementing Planhat
  • Deep expertise with Gong Engage and Gong Forecasting
  • Strong applied AI experience in CS workflows
  • Experience managing and developing junior ops talent
  • Fluency in Salesforce and BI tools

Work Rights

Not specified

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