Customer Operations Systems Manager

Relay

Raleigh, NC, United States
On-site
Crm system administration
Customer support systems
Ai/llm technologies for operations
Relay is seeking a Customer Operations Systems Manager to enhance their technology solutions for customer-facing teams in their Raleigh, NC headquarters. The ideal candidate should have a strong technical background in system administration and experience with CRM and AI technologies

Job Summary

  • Drive the implementation and optimization of strategic technology solutions for Customer Success & Customer Support.
  • Leverage AI/LLM technologies to solve operational challenges and improve team efficiency.
  • Partner with leadership to execute the technology roadmap, focusing on building and maintaining core operational systems.

Matching Summary

Match Score: 85

Relay is seeking a Customer Operations Systems Manager to enhance their technology solutions for customer-facing teams in their Raleigh, NC headquarters. The ideal candidate should have a strong technical background in system administration and experience with CRM and AI technologies.

Skills & Requirements

Must-have

  • CRM system administration
  • Customer Support Systems
  • AI/LLM technologies for operations
  • SQL for data analysis
  • API integrations
  • Technical documentation

Nice-to-have

  • Account-Based Selling strategy
  • HubSpot CRM experience
  • Agile/Scrum project management

Key Requirements

  • 5+ years System Administration/Technology role
  • 2+ years CRM Administration
  • Bachelor's degree or equivalent experience
  • Experience with scripting languages
  • Experience with AI/ML tools
  • Strong SQL proficiency
  • Experience with APIs

Work Rights

Not specified

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