Customer Success Manager, Key Accounts

Stripe

Atlanta, GA, US
On-site
10+ years client-facing experience
Enterprise relationship management
Technical account management background
Stripe is seeking a Customer Success Manager for Key Accounts to manage enterprise customer relationships and drive value from their services. The role emphasizes collaboration with internal teams and requires a strong analytical mindset and extensive experience in client-facing roles

Job Summary

  • Stripe is a financial infrastructure platform helping millions of companies grow their revenue and accelerate new business opportunities.
  • The Customer Success Manager will oversee the post-sales lifecycle for enterprise users to maximize value and drive retention.
  • This role requires partnering with sales and technical teams to deliver proactive workshops, business reviews, and payment performance insights.

Matching Summary

Match Score: 88

Stripe is seeking a Customer Success Manager for Key Accounts to manage enterprise customer relationships and drive value from their services. The role emphasizes collaboration with internal teams and requires a strong analytical mindset and extensive experience in client-facing roles.

Skills & Requirements

Must-have

  • 10+ years client-facing experience
  • Enterprise relationship management
  • Technical account management background
  • Strong analytical skills
  • Executive presentation skills
  • Payments industry knowledge

Nice-to-have

  • Consulting or pre-sales history
  • High-growth environment adaptability
  • Cross-functional collaboration
  • Data navigation capabilities
  • Difficult customer resolution

Key Requirements

  • 10+ years in enterprise relationship management
  • Experience with technical products
  • Proven track record achieving sales targets
  • History managing complex projects

Work Rights

Not specified

Tailored Resume

Cover Letter