IT Support Manager (CAT 1)

RECRUIT EXPERT PTE. LTD.

Singapore, Singapore, Singapore
Not specified
5 years hands-on it support experience
Proficiency in windows linux macos os
Expertise in aws azure google cloud environments
RECRUIT EXPERT PTE. LTD. is seeking an IT Support Manager to lead a high-performing support team in Singapore, focusing on enhancing customer satisfaction and operational efficiency. The ideal candidate will have significant experience in IT support management, a relevant degree, and various certifications

Job Summary

  • The role involves mentoring and developing a high-performing support team to ensure efficient operations.
  • Candidates must oversee issue resolution, optimize workflows, and implement proactive strategies to enhance customer satisfaction.
  • The position requires leveraging automation and ensuring compliance with security and industry standards.

Matching Summary

Match Score: 85

RECRUIT EXPERT PTE. LTD. is seeking an IT Support Manager to lead a high-performing support team in Singapore, focusing on enhancing customer satisfaction and operational efficiency. The ideal candidate will have significant experience in IT support management, a relevant degree, and various certifications.

Skills & Requirements

Must-have

  • 5 years hands-on IT support experience
  • Proficiency in Windows Linux macOS OS
  • Expertise in AWS Azure Google Cloud environments
  • Knowledge of DNS DHCP firewalls VPNs networking
  • Experience with Zendesk Freshdesk helpdesk tools

Nice-to-have

  • Mentoring high-performing support teams
  • Implementing automation strategies
  • Driving continuous service improvements
  • Staying ahead of industry trends

Key Requirements

  • Degree in IT or Cyber Security
  • Certification in CompTIA A+ Azure Admin AWS CCNA ITIL ScrumMaster or Six Sigma
  • At least 5 years of hands-on experience in IT support or management

Work Rights

Not specified

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