Lead Digital Operations Support Analyst - New Product Introduction (npi)

Caterpillar Inc.

Chicago, IL, USA
Base: $128,470.00 - $208,770.00; bonus/equity: inc...
Digital product support
Early-life performance monitoring
Field issue resolution
Lead digital NPI field readiness activities to ensure products are supportable, diagnosable, and service-ready prior to launch

Job Summary

  • Lead digital NPI field readiness activities to ensure products are supportable, diagnosable, and service-ready prior to launch.
  • Design and lead structured field follow programs for newly released digital products, establishing 30/60/90 day early-life monitoring plans.
  • Support dealers, customers, and internal teams during early adoption, upgrades, and implementations, providing on-site support for urgent issues.

Matching Summary

Lead digital NPI field readiness activities to ensure products are supportable, diagnosable, and service-ready prior to launch.

Salary

Base: $128,470.00 - $208,770.00; Bonus/Equity: Incentive bonus; Benefits: Medical, dental, vision, PTO, 401(k), HSA, FSA, etc.

Skills & Requirements

Must-have

  • Digital product support
  • Early-life performance monitoring
  • Field issue resolution
  • Root cause analysis
  • Cross-functional leadership

Nice-to-have

  • Agile development practices
  • Customer enablement
  • Knowledge management standards
  • Continuous improvement mindset

Key Requirements

  • Bachelor’s degree or equivalent experience
  • Extensive experience supporting digital products
  • Experience with telemetry and support data
  • Familiarity with agile development
  • Experience with NPI / dNPI processes

Work Rights

Not specified

Tailored Resume

Cover Letter