Service Desk Staff

Acquire Intelligence Australia Pty Ltd

Troubleshoot equipment malfunctions
Manage complex proactive events
Provide it support via phone chat tickets
The role involves troubleshooting equipment malfunctions and resolving escalated tickets immediately upon confirmation of resolution

Job Summary

  • The role involves troubleshooting equipment malfunctions and resolving escalated tickets immediately upon confirmation of resolution.
  • Candidates will mentor new hires during their nesting period while documenting and tracking end-user problems for timely resolution.
  • The position requires working variable shifts including evenings, weekends, and public holidays to support global clients.

Matching Summary

The role involves troubleshooting equipment malfunctions and resolving escalated tickets immediately upon confirmation of resolution.

Skills & Requirements

Must-have

  • Troubleshoot equipment malfunctions
  • Manage complex proactive events
  • Provide IT support via phone chat tickets
  • Mentor new hires during nesting period
  • Work variable shifts including evenings weekends

Nice-to-have

  • Superior analytical and problem-solving abilities
  • Ability to simplify complex technical terms
  • Strong commitment to high-quality customer service
  • Self-motivated with ability to set priorities
  • Experience with infrastructure solutions

Key Requirements

  • Ability to follow standard procedures
  • Technical discipline for routine assignments
  • Willingness to work variable shifts

Work Rights

Not specified

Tailored Resume

Cover Letter