Digital Service Lead Order To Cash

Sanofi UK

Budapest, Hungary
Ft13 171 200,00 - ft19 756 800,00 ph
Hybrid
End-to-end service quality
Continuous improvement cycles
Service level agreements (slas)
Sanofi UK is seeking a Digital Service Lead Order to Cash in Budapest, Hungary, to oversee service quality and drive process improvements in the Order to Cash domain. The role requires extensive experience in service management, particularly within digital or IT environments, and offers an attractive package including flexible working arrangements and a commitment to innovation

Job Summary

  • As the Digital Order to Cash Service Lead within our Digital Order to Cash team, you will be accountable for the end-to-end service quality and value at optimized costs as well as overseeing continuous improvement, ensuring delivery per agreements, promoting stakeholder collaboration, and driving service automation while maintaining design simplicity to maximize customer satisfaction for all digital solutions supporting order to serve and account receivables management across Sanofi’s global operations.
  • The O2C domain covers order management, customer contact management, cash applications, collections, and credit management, and is a critical contributor to working capital performance, financial accuracy, and customer satisfaction.
  • Join the Digital Order to Cash force and be the catalyst that transforms Order to Cash into a best-in-class organization by pioneering AI and innovative digital solutions, establishing foundational platforms that drives operational excellence through embedded data-driven insights while fostering an end-to-end process approach that breaks down silos and enables real-time, reliable financial performance management.

Matching Summary

Match Score: 85

Sanofi UK is seeking a Digital Service Lead Order to Cash in Budapest, Hungary, to oversee service quality and drive process improvements in the Order to Cash domain. The role requires extensive experience in service management, particularly within digital or IT environments, and offers an attractive package including flexible working arrangements and a commitment to innovation.

Salary

Ft13 171 200,00 - Ft19 756 800,00

Skills & Requirements

Must-have

  • end-to-end service quality
  • continuous improvement cycles
  • service level agreements (SLAs)
  • operational service model/framework
  • Agile delivery models

Nice-to-have

  • stakeholder collaboration
  • service automation
  • design simplicity
  • customer satisfaction
  • AI-powered biopharma company

Key Requirements

  • 5+ years experience in Service Management
  • Experience in global or multi-country environments
  • Experience with SAP S/4HANA or SAP R/3
  • Salesforce Certified Service Cloud Consultant
  • Salesforce Certified Administrator
  • AWS Certified Cloud Practitioner

Work Rights

Not specified

Tailored Resume

Cover Letter