Deliver exceptional customer service as part of IG Group's top tier support team, providing premium support to high-value customers, handling complex escalations across multiple channels
Job Summary
Deliver exceptional customer service as part of IG Group's top tier support team, providing premium support to high-value customers, handling complex escalations across multiple channels.
We work in cross-functional teams and are laser focused on increasing the number of active clients we serve to drive sustainable growth.
Thrive with tailored development programs, mentoring opportunities with leaders, and clear career progression.
Matching Summary
Deliver exceptional customer service as part of IG Group's top tier support team, providing premium support to high-value customers, handling complex escalations across multiple channels.
Skills & Requirements
Must-have
Exceptional customer service delivery
Handle complex escalations
Multi-channel support (Intercom, Genesys)
Achieve high productivity and quality targets
Expert-level support across product suite
Fluency in English (written and verbal)
Nice-to-have
Genuine passion for customer service
Empathy and emotional intelligence
Continuous improvement mindset
Interest in financial markets
Collaborative approach
Key Requirements
Minimum 4-5 years customer-facing experience
Proven track record in customer service excellence
Ability to handle complex, sensitive customer issues