Customer Cares Representative

Lithia & Driveway

Medford, OR, US
Base: $19.25-28.85ph; target starting pyy: $20-23p...
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1+ years customer-facing experience
Microsoft office proficiency
Strong attention to detail
** Lithia & Driveway is seeking a Customer Cares Representative to enhance customer experiences by resolving concerns and providing administrative support. The role requires strong communication and organizational skills, with responsibilities including customer follow-ups, documentation, and collaboration with internal teams. **

Job Summary

  • This role serves as the key bridge between customers and dealerships to resolve concerns efficiently and professionally.
  • Candidates will track and document customer concerns using Salesforce to identify patterns and opportunities for organizational improvement.
  • The position offers a comprehensive benefits package including medical, dental, vision, 401(k), and vehicle purchase discounts.

Matching Summary

Match Score: 75

** Lithia & Driveway is seeking a Customer Cares Representative to enhance customer experiences by resolving concerns and providing administrative support. The role requires strong communication and organizational skills, with responsibilities including customer follow-ups, documentation, and collaboration with internal teams. **

Salary

Base: $19.25-28.85/hr; Target starting pay: $20-23/hr; Benefits: Medical, Dental, Vision, PTO, 401(k)

Skills & Requirements

Must-have

  • 1+ years customer-facing experience
  • Microsoft Office proficiency
  • Strong attention to detail
  • Excellent written and verbal communication
  • Active listening and de-escalation skills

Nice-to-have

  • Critical thinking with solution-oriented mindset
  • Experience with Salesforce CRM
  • Ability to manage multiple priorities
  • Partnership with legal counsel
  • Continuous improvement initiative support

Key Requirements

  • High school graduate or equivalent
  • Must be 18 years or older
  • Drug-free workplace compliance

Work Rights

Not specified

Tailored Resume

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