Etic, Service Desk - Graduate

PwC

**
Experience in it service desk role
Understanding of itsm processes
Strong communication and problem-solving skills
** PwC is seeking a graduate for the Service Desk role within its Advisory sector, focusing on IT service management and operational support. The ideal candidate will assist with IT service requests, incidents, and user support, ensuring smooth day-to-day operations and effective communication within the team. **

Job Summary

  • This role provides day-to-day IT operational support across enterprise systems as a first point of contact for service requests.
  • The position focuses on managing incidents, performing initial troubleshooting, and ensuring issues are resolved or escalated in line with ITSM processes.
  • Candidates will collaborate with internal IT teams to maintain service continuity and update support documentation and knowledge articles.

Matching Summary

Match Score: 75

** PwC is seeking a graduate for the Service Desk role within its Advisory sector, focusing on IT service management and operational support. The ideal candidate will assist with IT service requests, incidents, and user support, ensuring smooth day-to-day operations and effective communication within the team. **

Skills & Requirements

Must-have

  • Experience in IT service desk role
  • Understanding of ITSM processes
  • Strong communication and problem-solving skills

Nice-to-have

  • Customer-focused mindset with attention to detail
  • Experience with ServiceNow ticketing tools
  • Ability to support documentation and testing activities

Key Requirements

  • Experience in IT service desk or operations
  • Good understanding of Incident, Request, Change, Problem processes

Work Rights

Not specified

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