Lead:service Delivery Manager

Thoughtworks

Bangalore, India
On-site
Managed services delivery
Service level agreements
Incident management
Lead Service Delivery Managers enable and optimize application and infrastructure managed services, focusing on progressive evolution of digital assets to maximize business value

Job Summary

  • Lead Service Delivery Managers enable and optimize application and infrastructure managed services, focusing on progressive evolution of digital assets to maximize business value.
  • They ensure clients are informed, value is understood, and proactively address client requirements and potential gaps in delivery team expertise.
  • Thoughtworks DAMO managed services empower businesses through intelligent, automated digital operations solutions, driving predictable cost reduction and future-proof operations.

Matching Summary

Lead Service Delivery Managers enable and optimize application and infrastructure managed services, focusing on progressive evolution of digital assets to maximize business value.

Skills & Requirements

Must-have

  • managed services delivery
  • service level agreements
  • incident management
  • client stakeholder management
  • ITIL and ITSM tools

Nice-to-have

  • resilient in ambiguous situations
  • adaptable to challenges
  • strong listening skills
  • leading with influence
  • cultivating strong partnerships

Key Requirements

  • experience in managed services delivery
  • experience with service level agreements
  • experience with incident management
  • experience with ITIL and ITSM tools

Work Rights

Not specified

Tailored Resume

Cover Letter