Walters Media, part of Taylor Corporation, is seeking a Technical Support Specialist to provide customer service and software support for their proprietary software. The role demands strong communication and problem-solving skills, along with the ability to assist users with varying technical knowledge
Job Summary
Taylor Corporation is a growing, dynamic company with big plans for the future and our people.
In this role, you will be responsible for providing superior customer service and software support to internal and external users of our proprietary software.
Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.
Matching Summary
Match Score: 75
Walters Media, part of Taylor Corporation, is seeking a Technical Support Specialist to provide customer service and software support for their proprietary software. The role demands strong communication and problem-solving skills, along with the ability to assist users with varying technical knowledge.
Salary
Hourly range: $17.00 - $18.00
Skills & Requirements
Must-have
Provide timely and accurate information
Basic technical support via email, phone
Troubleshooting steps before escalation
Evaluate and identify process improvements
Verify new features in test environment
Cross train in customer service duties
Nice-to-have
Flexibility in working with differences
Review books for quality concerns
Aid in collating and shipping materials
Key Requirements
High school diploma or GED
1+ years of experience
Secondary education in IT field
Attention to detail and accuracy
Ability to work independently
Effective time management skills
Prioritize multiple competing tasks
Communicate effectively through written and oral communication
Offer solutions based on knowledge
Document and communicate technical issues and solutions