We create and deliver tailored marketing strategies for Expedia Group’s brands, focusing on establishing strong connections and cohesive experiences for travelers and partners
Job Summary
We create and deliver tailored marketing strategies for Expedia Group’s brands, focusing on establishing strong connections and cohesive experiences for travelers and partners.
The Loyalty Operations & Experience team keeps our loyalty programs running smoothly and improving over time, championing members by ensuring every touchpoint is consistent, intuitive, and rewarding.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model, and career development resources.
Matching Summary
We create and deliver tailored marketing strategies for Expedia Group’s brands, focusing on establishing strong connections and cohesive experiences for travelers and partners.
Skills & Requirements
Must-have
Loyalty program rules and mechanics
Operational processes and documentation
Cross-functional collaboration
Issue management and resolution
Audit and quality control
Nice-to-have
Passion for traveler experience
Curiosity for customer behavior
Leveraging automation and AI
Adaptability to evolving priorities
Key Requirements
5+ years of relevant experience
Experience in loyalty, marketing, or product operations
Strong understanding of loyalty program mechanics
Demonstrated ability to run scalable operational processes