Head Of Technology Client Engagement Manager, Svp

State Street

Multiple Locations
Base: $225,000 - $337,500 annual; bonus/equity: no...
Client engagement operating model
Enterprise client engagement strategy
Transformation office leadership
The Head of Client Engagement Transformation Office will lead the creation and execution of a centralized, unified client engagement operating model across GTS to improve client experience and Net Promoter Score

Job Summary

  • The Head of Client Engagement Transformation Office will lead the creation and execution of a centralized, unified client engagement operating model across GTS to improve client experience and Net Promoter Score.
  • The role includes sponsoring tooling modernization, establishing governance, and driving continuous improvement through feedback and insights.
  • State Street offers competitive benefits, flexible work programs, and inclusive development opportunities to help employees reach their full potential.

Matching Summary

The Head of Client Engagement Transformation Office will lead the creation and execution of a centralized, unified client engagement operating model across GTS to improve client experience and Net Promoter Score.

Salary

Base: $225,000 - $337,500 Annual; Bonus/Equity: Not specified; Benefits: Comprehensive benefits including 401K match, insurance, paid time off, and incentive compensation

Skills & Requirements

Must-have

  • Client engagement operating model
  • Enterprise client engagement strategy
  • Transformation office leadership
  • Governance and escalation models
  • Client feedback and insights management
  • Tooling modernization sponsorship

Nice-to-have

  • Executive presence and influence
  • Multi-year transformation experience
  • Relationship management expertise
  • Continuous improvement leadership
  • Flexible work programs
  • Inclusive development opportunities

Key Requirements

  • Leadership experience in large-scale transformation
  • Proven operating model simplification success
  • Extensive client engagement experience
  • Ability to influence business and technology stakeholders

Work Rights

Not specified

Tailored Resume

Cover Letter