Onsite Support Technician

Atos

Saltillo, Mexico
**
Hands-on technical support
Troubleshoot hardware and software
User account management
** Atos is seeking an Onsite Support Technician in Saltillo, Mexico, to provide hands-on technical support for end users, ensuring reliable operation of devices and systems. The ideal candidate will have at least three years of technical support experience and be proficient in ITSM tools, with a strong focus on customer service and adherence to IT policies. **

Job Summary

  • Deliver hands-on technical support for end users, ensuring reliable operation of desktops, laptops, mobile devices, and network-connected equipment.
  • Troubleshoot issues directly on-site, maintain system functionality, and provide high-quality customer service while following established IT processes and standards.
  • Document issues, resolutions, and procedures with accuracy and ensure adherence to IT policies, security standards, and SLA requirements.

Matching Summary

Match Score: 75

** Atos is seeking an Onsite Support Technician in Saltillo, Mexico, to provide hands-on technical support for end users, ensuring reliable operation of devices and systems. The ideal candidate will have at least three years of technical support experience and be proficient in ITSM tools, with a strong focus on customer service and adherence to IT policies. **

Skills & Requirements

Must-have

  • Hands-on technical support
  • Troubleshoot hardware and software
  • User account management
  • ITSM tools experience
  • Windows and/or macOS knowledge
  • Microsoft 365 and Active Directory

Nice-to-have

  • Customer service focus
  • Detail orientation
  • Prioritize multiple tasks
  • IT certifications
  • SLA-driven environments

Key Requirements

  • 3+ years of experience
  • ServiceNow or other ITSM tools
  • Windows and/or macOS
  • Microsoft 365, Active Directory, basic networking
  • Troubleshoot hardware and software
  • Rotating shifts availability

Work Rights

Not specified

Tailored Resume

Cover Letter