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Gainsight is seeking a fully remote Director of Professional Services Operations to enhance operational excellence within their multi-product services business. The ideal candidate will possess strong leadership and process optimization skills, with experience in managing global teams and executing AI initiatives.
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Job Summary
This role is responsible for scaling and optimizing Gainsight's Professional Services operations by driving excellence across PS Operations and Deal Desk.
The position involves managing a team of four analysts across the US and India while overseeing automated partner workflows and deal triage processes.
Gainsight offers a comprehensive benefits package including fully covered medical premiums, flexible PTO, and a $10,000 lifetime fertility stipend.
Matching Summary
Match Score: 75
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Gainsight is seeking a fully remote Director of Professional Services Operations to enhance operational excellence within their multi-product services business. The ideal candidate will possess strong leadership and process optimization skills, with experience in managing global teams and executing AI initiatives.
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Salary
Base: $170,000 – $185,000 USD annually; Bonus/Equity: Annual bonus and equity program participation; Benefits: Fully covered medical premiums, flexible PTO, 401(k), dental/vision, $10k fertility stipend, coworking access
Skills & Requirements
Must-have
7+ years in PS Operations or Deal Desk
Experience with PSA platforms
Proven ability to lead distributed teams
Strong operational discipline in multi-product environment
Experience executing AI and automation initiatives
Nice-to-have
Thrives in fast-paced execution-focused environment
Cross-functional collaboration skills
Ability to mentor analysts effectively
Comfortable with global team management
Strategic operational impact mindset
Key Requirements
7+ years experience in PS Operations, Deal Desk, or RevOps
Experience with PSA platforms
Experience executing AI and automation initiatives
Proven ability to lead distributed teams
Strong operational discipline in multi-product environments