Case Manager Iii

Xometry

Gaithersburg, MD, United States
Base: $76,000-$99,000 annually; bonus/equity: annu...
On-site
Resolve complex customer and partner cases
Manage supplier orders and shipments
Coordinate across departments
Xometry is seeking a Case Manager III to resolve complex customer and partner issues within its tech-enabled environment in Gaithersburg, MD. The ideal candidate will have significant experience in customer support and supply chain operations, with strong organizational and communication skills

Job Summary

  • Xometry powers industries by connecting people with big ideas to manufacturers.
  • The Case Manager III will drive resolution of high-impact cases involving customers, manufacturing partners, logistics, and internal teams.
  • The role involves managing complex orders, supplier relationships, and coordinating across departments to ensure timely and effective support.

Matching Summary

Match Score: 85

Xometry is seeking a Case Manager III to resolve complex customer and partner issues within its tech-enabled environment in Gaithersburg, MD. The ideal candidate will have significant experience in customer support and supply chain operations, with strong organizational and communication skills.

Salary

Base: $76,000-$99,000 annually; Bonus/Equity: annual bonus; Benefits: competitive benefits package

Skills & Requirements

Must-have

  • Resolve complex customer and partner cases
  • Manage supplier orders and shipments
  • Coordinate across departments
  • Identify trends and propose solutions
  • Communicate with executive leadership

Nice-to-have

  • Customer-first mindset
  • High degree of ownership
  • Proactive issue identification
  • Mentorship of junior staff

Key Requirements

  • 5+ years of experience
  • Experience as a QE or SQE
  • Project management experience
  • Supplier Management experience
  • Bachelor's degree preferred

Work Rights

Not specified

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