Customer Service & Operations Productivity Analyst
Rbsfuel
Mi analysis background
Analytical and problem solving skills
Microsoft office proficiency
Take on a new role where you’ll be driving a customer focused culture, helping us to provide excellent service and continue to enhance our customer experience
Job Summary
Take on a new role where you’ll be driving a customer focused culture, helping us to provide excellent service and continue to enhance our customer experience.
You’ll be maintaining a broad understanding of key business objectives and changes, in order to understand their impact on resourcing and scheduling.
Day-to-day, you’ll be scheduling and planning for a large scale operation, managing real time adherence and delivering strategies for the business.
Matching Summary
Take on a new role where you’ll be driving a customer focused culture, helping us to provide excellent service and continue to enhance our customer experience.
Skills & Requirements
Must-have
MI analysis background
analytical and problem solving skills
Microsoft Office proficiency
scheduling and planning
workload analysis
optimise performance and customer experience
Nice-to-have
customer focused culture
relationship and stakeholder management
interpersonal and communication skills
AI tools experience
Key Requirements
Associate level role
Background in MI analysis
Proficiency in Microsoft Word and Excel
Understanding of HR, resourcing and cost management principles