Analyst Ii, Infra Cx

Invesco

Not specified; competitive compensation mentioned;...
Hybrid
3 years operational it experience
Servicenow ticket management
Active directory knowledge
The role involves managing and resolving tier 1 Service Desk requests via phone, chat, and remote support technologies

Job Summary

  • The role involves managing and resolving tier 1 Service Desk requests via phone, chat, and remote support technologies.
  • Candidates must possess a solid understanding of systems operation and the ability to diagnose problems while maintaining professionalism.
  • Invesco offers a comprehensive benefits package including competitive compensation, flexible hybrid work, and extensive career development programs.

Matching Summary

The role involves managing and resolving tier 1 Service Desk requests via phone, chat, and remote support technologies.

Salary

Not specified; Competitive Compensation mentioned; Benefits include 30 days annual leave and medical insurance

Skills & Requirements

Must-have

  • 3 years operational IT experience
  • ServiceNow ticket management
  • Active Directory knowledge
  • LAN administration skills
  • Rotational night shift availability

Nice-to-have

  • ITIL v4 certification knowledge
  • Helpdesk calling experience
  • Team cooperation in fast-paced environment
  • Professional communication skills

Key Requirements

  • Bachelor's Degree in Information Technology Systems preferred
  • Minimum three years of operational IT experience required
  • Willingness to work rotational night shifts and weekends

Work Rights

Not specified

Tailored Resume

Cover Letter