Senior Customer Success Guide, Core Platform - Italian Or Spanish Speaking
Salesforce UK
Dublin, Ireland
Customer success management
Technical guidance
Product adoption
The Success Guide team help customers realize value from Salesforce products by delivering timely, high-quality 1:1 guidance and best practices
Job Summary
The Success Guide team help customers realize value from Salesforce products by delivering timely, high-quality 1:1 guidance and best practices.
This role focuses on supporting customer adoption through Success Requests and Expert Coaching Sessions while building strong product expertise and consultative skills.
Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
Matching Summary
The Success Guide team help customers realize value from Salesforce products by delivering timely, high-quality 1:1 guidance and best practices.
Skills & Requirements
Must-have
Customer Success Management
Technical Guidance
Product Adoption
Problem-Solving
Consultative Communication
Nice-to-have
AI-driven CRM
Agentic Era
Trailblazer mindset
Continuous learning
Multilingual capabilities
Key Requirements
2+ years of relevant experience
Foundational experience with Salesforce or related enterprise software
Customer-first, consultative communication style
Ability to explain technical concepts clearly
Strong written and verbal communication skills
Ability to manage multiple requests and prioritize effectively