Customer Service Representative, Hvac

AIG Warranty

Jeffersonville, IN, United States
Hybrid
Customer service support
Warranty management administration
Service contract underwriting
Our HVAC Accounts Customer Service Representatives work directly with the HVAC Dealers and our Customers to ensure that the contracts are being upheld appropriately, answering questions, reviewing account history, and providing additional information as needed

Job Summary

  • Our HVAC Accounts Customer Service Representatives work directly with the HVAC Dealers and our Customers to ensure that the contracts are being upheld appropriately, answering questions, reviewing account history, and providing additional information as needed.
  • As a contributor at AIG, HVAC Accounts Customer Service Representatives are the ones our clients turn to in times of need.
  • At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you.

Matching Summary

Our HVAC Accounts Customer Service Representatives work directly with the HVAC Dealers and our Customers to ensure that the contracts are being upheld appropriately, answering questions, reviewing account history, and providing additional information as needed.

Skills & Requirements

Must-have

  • Customer service support
  • Warranty management administration
  • Service contract underwriting
  • HVAC risk management solutions
  • Respond to inquiries via phone or email

Nice-to-have

  • Positive role model for others
  • In-depth knowledge of HVAC programs
  • Superior level of service and support
  • Act with speed, composure, compassion
  • Interested in learning new things

Key Requirements

  • Computer and software skills
  • Excellent written and verbal communication
  • Customer-oriented skills
  • Effective interpersonal skills
  • Capability to work independently and as part of a team
  • General or technical knowledge of HVAC equipment
  • Prior HVAC, Warranty, or Insurance experience beneficial

Work Rights

Not specified

Tailored Resume

Cover Letter