Technical Customer Service Representative

Brennan IT

Lake Forest, United States
Base: $60,000 - $70,000 usd annually; bonus/equity...
On-site
5+ years customer service experience
Oem account management expertise
Netsuite erp system proficiency
Brennan IT is seeking a Technical Customer Service Representative to manage OEM customer accounts in the industrial and aerospace sectors. The role involves processing orders, ensuring customer satisfaction, and maintaining accurate account records, requiring strong communication and organizational skills

Job Summary

  • The role serves as the primary point of contact for OEM customers in the industrial and aerospace sectors.
  • Responsibilities include processing orders, quotations, and change requests accurately within the NetSuite ERP system.
  • Candidates must have strong attention to detail regarding aerospace documentation and regulated compliance records.

Matching Summary

Match Score: 85

Brennan IT is seeking a Technical Customer Service Representative to manage OEM customer accounts in the industrial and aerospace sectors. The role involves processing orders, ensuring customer satisfaction, and maintaining accurate account records, requiring strong communication and organizational skills.

Salary

Base: $60,000 - $70,000 USD annually; Bonus/Equity: Not specified; Benefits: Full compensation packages based on experience and certifications

Skills & Requirements

Must-have

  • 5+ years customer service experience
  • OEM account management expertise
  • NetSuite ERP system proficiency
  • Aerospace documentation compliance
  • Strong verbal and written communication

Nice-to-have

  • Bachelor's degree in business field
  • Experience with continuous improvement initiatives
  • Ability to manage multiple priorities
  • Problem-solving and conflict-resolution skills
  • Willingness to learn product specifications

Key Requirements

  • Associate degree required; Bachelor's preferred
  • 5+ years in industrial or aerospace customer service
  • Proficiency with Microsoft Office Suite
  • Experience supporting traceability requirements

Work Rights

Not specified

Tailored Resume

Cover Letter