B2b Enterprise Tech Support (ets) Support Account Manager

jobluxe.in

Not specified; not specified; not specified
Onsite
Fluent business english proficiency
Mobile device management (mdm) experience
Android operating system knowledge
The role involves maintaining direct relationships with enterprise customers while acting as a customer advocate for escalation resolution

Job Summary

  • The role involves maintaining direct relationships with enterprise customers while acting as a customer advocate for escalation resolution.
  • Candidates will conduct mobility assessments, review strategies, and deliver product trainings on Samsung Android and Knox platforms.
  • This position requires close cooperation with Sales and Pre-Sales teams to ensure smooth transitions and continuous support for decision-makers.

Matching Summary

The role involves maintaining direct relationships with enterprise customers while acting as a customer advocate for escalation resolution.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Fluent business English proficiency
  • Mobile Device Management (MDM) experience
  • Android operating system knowledge
  • IT processes and project management
  • C-level stakeholder relationship management

Nice-to-have

  • Data analysis and reporting literacy
  • Dynamic and open-minded attitude
  • Strong presentation delivery skills
  • Flexible approach to changing challenges
  • Ability to organize complex work schedules

Key Requirements

  • Bachelor's degree in CS, Engineering, or IT
  • Minimum 2 years in Service/Support/TAM roles
  • Experience with Intune, Ivanti, Omnisa, or Knox Manage
  • Third-party contract employment status

Work Rights

Not specified

Tailored Resume

Cover Letter