Software Support Specialist (technical Services)

Canon Inc

Sydney, , Australia
On-site
Technical support for business software
Troubleshooting windows os and macos
Customer escalation management
Join a globally recognised leader in imaging and business technology

Job Summary

  • Join a globally recognised leader in imaging and business technology.
  • This hybrid role involves managing escalations, resolving complex customer issues, and supporting product lifecycle success.
  • Benefits include bonus leave, training and development opportunities, wellbeing benefits, and flexible working arrangements.

Matching Summary

Join a globally recognised leader in imaging and business technology.

Skills & Requirements

Must-have

  • Technical support for business software
  • Troubleshooting Windows OS and macOS
  • Customer escalation management
  • Networking and phone-based support
  • Knowledgebase and documentation maintenance

Nice-to-have

  • Mentoring team members
  • Experience with ITIL frameworks
  • Strong communication skills
  • Collaborative team culture
  • Flexible and creative problem solving

Key Requirements

  • Minimum 2 years IT experience
  • Customer service or helpdesk experience
  • Experience working within ITIL frameworks
  • Eligible to work in Australia

Work Rights

Not specified

Tailored Resume

Cover Letter