Ensures that both new and existing customer complaints are handled effectively; Resolves more complex complaints escalated by customer contact center staff
Job Summary
Ensures that both new and existing customer complaints are handled effectively; Resolves more complex complaints escalated by customer contact center staff.
Prudential’s purpose is to be partners for every life and protectors for every future.
We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions.
Matching Summary
Ensures that both new and existing customer complaints are handled effectively; Resolves more complex complaints escalated by customer contact center staff.
Skills & Requirements
Must-have
customer complaint handling
policy optimization
team leadership
data analysis and reporting
cross-departmental collaboration
Nice-to-have
ISO 10002 certification
fair treatment of customers
business communication skills
Key Requirements
5+ years of experience in complaint handling or business quality management
2+ years of management experience
Familiarity with regulatory fines and inspection practices
University degree in business, law, insurance, or related field