Customer Service Ambassador (wealth Select Centre & Customer Service Centre) - 12 Months Contract

AIA Australia

Hong Kong
4-5 years relevant experience
Solid knowledge of life insurance
Proficient in english and chinese including mandarin
Join AIA as a Customer Service Ambassador to support customers and agents with enquiries, complaints, and MCV verifications

Job Summary

  • Join AIA as a Customer Service Ambassador to support customers and agents with enquiries, complaints, and MCV verifications.
  • The role requires providing prompt, accurate services and professional advice while adhering to strict regulatory requirements and company policies.
  • Candidates will collaborate with Premium Collection and Underwriting departments to ensure smooth one-stop MCV verification services.

Matching Summary

Join AIA as a Customer Service Ambassador to support customers and agents with enquiries, complaints, and MCV verifications.

Skills & Requirements

Must-have

  • 4-5 years relevant experience
  • Solid knowledge of life insurance
  • Proficient in English and Chinese including Mandarin

Nice-to-have

  • Passionate about customer service
  • Open to changes and challenges
  • Ability to coach and mentor team members

Key Requirements

  • University/College graduate OR Form Five plus 7-8 years experience
  • Relevant license for regulated activities required
  • Fluency in spoken and written English and Chinese (including Mandarin)

Work Rights

Not specified

Tailored Resume

Cover Letter