Customer Experience Intern

American Fidelity Assurance Company

Not specified
Customer focused with phone and email engagement
Excellent oral and written communication skills
Ability to navigate multiple systems
The American Fidelity Assurance Company is seeking a Customer Experience Intern to support customer research and enhance customer journey documentation. The ideal candidate is a sophomore or higher, possesses strong communication skills, and is eager to learn in a corporate environment

Job Summary

  • The role involves supporting customer research by collecting and summarizing feedback to identify experience pain points.
  • Candidates will assist with journey mapping, updating current-state artifacts, and validating touchpoints across projects.
  • The position requires collaboration with CX, UX, and partner teams on audits and initiatives to improve overall customer experience quality.

Matching Summary

Match Score: 75

The American Fidelity Assurance Company is seeking a Customer Experience Intern to support customer research and enhance customer journey documentation. The ideal candidate is a sophomore or higher, possesses strong communication skills, and is eager to learn in a corporate environment.

Skills & Requirements

Must-have

  • Customer focused with phone and email engagement
  • Excellent oral and written communication skills
  • Ability to navigate multiple systems

Nice-to-have

  • Flexible to adapt to team goals
  • Interest in learning corporate environment
  • Experience with journey mapping artifacts

Key Requirements

  • Must be a Sophomore or above student
  • Technical skills for navigating multiple systems

Work Rights

Not specified

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