Customer Service Engineer

EPOINT SYSTEMS PTE. LTD.

Singapore
Diagnose and resolve pos system issues
Provide remote and onsite repair guidance
Deliver frontline after-sales support
The role involves independently resolving Point Of Sales system issues to ensure uninterrupted customer operations

Job Summary

  • The role involves independently resolving Point Of Sales system issues to ensure uninterrupted customer operations.
  • Candidates must be willing to adapt to shift duties including weekends and public holidays for continuous support coverage.
  • The position requires providing both remote and onsite repair guidance along with ongoing customer training.

Matching Summary

Match Score: 85

The role involves independently resolving Point Of Sales system issues to ensure uninterrupted customer operations.

Skills & Requirements

Must-have

  • Diagnose and resolve POS system issues
  • Provide remote and onsite repair guidance
  • Deliver frontline after-sales support
  • Willingness to work shifts including weekends

Nice-to-have

  • Good interpersonal communication skills
  • Ability to build rapport with customers
  • Experience in customer training and assistance

Key Requirements

  • Computer literacy for IT services
  • Strong interpersonal skills
  • Flexibility for shift work

Work Rights

Not specified

Tailored Resume

Cover Letter