This role plays a critical part in elevating onboard sales performance and developing high-performing Shorex teams across the Norwegian Cruise Line fleet
Job Summary
This role plays a critical part in elevating onboard sales performance and developing high-performing Shorex teams across the Norwegian Cruise Line fleet.
The Fleet Manager provides direct support to shipboard managers by coaching teams in sales techniques, product knowledge, and service delivery through constant travel to ships.
Candidates must demonstrate a 'yes-if' attitude while fostering a culture of accountability, enthusiasm, and guest-centric service to exceed revenue targets.
Matching Summary
This role plays a critical part in elevating onboard sales performance and developing high-performing Shorex teams across the Norwegian Cruise Line fleet.
Skills & Requirements
Must-have
5+ years Shore Excursion leadership experience
Proven track record exceeding revenue targets
Experience managing 4-10 team members onboard
Expertise in Alaska Caribbean Europe Med destinations
Proficiency with Fidelio MXP Otalio cruise systems
Nice-to-have
Natural sales leader with passion for people
'Yes-if' solution-oriented mindset
Fluency in additional languages beyond English
Strong facilitation and group training skills
Creative thinker with drive to innovate
Key Requirements
Minimum 5+ years as Shore Excursion or Destination Manager
High School Diploma required; Bachelor's preferred
Ability to live and work at sea with rotating schedule