Branch Experience Team Lead - Delaware-hertel

KeyBank

Buffalo, New York, US
Base: $20.67 - $31.25 ph; bonus/equity: incentive ...
Client experience culture
Lead lobby engagement
Supervise teller teams
The Branch Experience Team Lead leads in-person branch activities in support of providing exceptional client experience in every interaction

Job Summary

  • The Branch Experience Team Lead leads in-person branch activities in support of providing exceptional client experience in every interaction.
  • The BETL builds, coaches, develops, leads, and motivates the branch teller team to create superior and consistent experience for our clients.
  • This position is eligible to earn a base hourly rate in the range of $20.67 - $31.25 per hour, with additional incentive compensation.

Matching Summary

The Branch Experience Team Lead leads in-person branch activities in support of providing exceptional client experience in every interaction.

Salary

Base: $20.67 - $31.25 per hour; Bonus/Equity: Incentive compensation; Benefits: Eligible for benefits

Skills & Requirements

Must-have

  • client experience culture
  • lead lobby engagement
  • supervise teller teams
  • handle complex client issues
  • drive adoption of branch standards
  • ensure operational compliance

Nice-to-have

  • trusted advisor
  • problem solver
  • financial wellness opportunities
  • managerial courage

Key Requirements

  • High School Diploma or GED required
  • Working knowledge of digital technology
  • Lead and coach on compliance issues
  • Financial services industry experience
  • Working knowledge of branch network
  • Solid understanding of operations

Work Rights

Not specified

Tailored Resume

Cover Letter