Citi’s HR Benefits Operations team provides administrative support and excellent customer service for employee benefit programs globally
Job Summary
Citi’s HR Benefits Operations team provides administrative support and excellent customer service for employee benefit programs globally.
The Benefits Operations Team Lead manages daily administration, compliance, vendor interactions, and escalated employee queries while leading a team to meet service level agreements.
Citi offers programs supporting physical and mental well-being, learning and development resources, and fosters a culture of continuous improvement within the Benefits team.
Matching Summary
Citi’s HR Benefits Operations team provides administrative support and excellent customer service for employee benefit programs globally.
Skills & Requirements
Must-have
HR Benefits Operations management
Employee benefits administration
Process re-engineering and improvement
Vendor and stakeholder coordination
Customer service in HR benefits
Compliance and audit support
Report preparation and analysis
Nice-to-have
Motivational fit for shared services
Strong interpersonal skills
Adaptability to change
Positive attitude and team player
Logical and analytical thinking
Fluent English communication
Experience with Malaysia benefits
Key Requirements
At least 5 years HR Benefits Operations experience
Proficient in MS Word, PowerPoint, Excel
Working knowledge of HR systems including payroll and compensation