Sr Business Process Analyst - Knowledge Management And Ai
Workday
Not specified; not specified; not specified
Fully remote
8+ years business process analyst experience
5+ years knowledge management tools kcs
Process mapping analysis improvement methodologies
This role involves analyzing knowledge trends and driving process optimization initiatives to strengthen the knowledge ecosystem and enhance digital AI tools
Job Summary
This role involves analyzing knowledge trends and driving process optimization initiatives to strengthen the knowledge ecosystem and enhance digital AI tools.
The successful candidate will collaborate with cross-functional teams to develop clear process documentation, including process flows and standard operating procedures.
Workday offers a flexible work approach combining in-person time and remote work, requiring at least half of the time each quarter in the office or field.
Matching Summary
This role involves analyzing knowledge trends and driving process optimization initiatives to strengthen the knowledge ecosystem and enhance digital AI tools.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
8+ years Business Process Analyst experience
5+ years knowledge management tools KCS
Process mapping analysis improvement methodologies
SQL and data visualization tools proficiency
Digital support technologies chatbot understanding
Nice-to-have
Lean Six Sigma certification desirable
AI/ML frameworks experience preferred
Curious minds and courageous collaborators
Adaptable self-starter with strong attention to detail
Experience in global customer support organization
Key Requirements
Bachelor's degree in related field or equivalent experience
8+ years as Business Process Analyst or similar role
5+ years in knowledge management tools and KCS methodologies
2+ years experience with SQL and data visualization tools
KCS and Lean Six Sigma certification highly desirable