The role involves proactively identifying potential problems and collaborating with other departments to drive effective resolution for clients
Job Summary
The role involves proactively identifying potential problems and collaborating with other departments to drive effective resolution for clients.
Candidates will lead a team by managing attendance policies, time card accuracy, and prioritizing workloads to ensure high customer satisfaction.
The position requires maintaining the company's continuous improvement culture through the Rexnord Business System while handling complex client escalations.
Matching Summary
The role involves proactively identifying potential problems and collaborating with other departments to drive effective resolution for clients.
Skills & Requirements
Must-have
5+ years customer service experience
Conversational English proficiency
Windows and Microsoft Office skills
Team leadership and workload prioritization
Strong interpersonal communication skills
Nice-to-have
SAP or Salesforce.com experience
Mechanical or technical aptitude
RBS (Rexnord Business System) knowledge
Project management capabilities
Adaptability in dynamic environments
Key Requirements
University degree or equivalent experience
More than five years of professional customer service experience