Base: $156,000 - $265,000 usd; bonus/equity: may b...
**hybrid**
Incident management and triage
Cross-functional team coordination
Data analysis and visualization
Mastercard is seeking a Director of Product Operations to oversee incident management and product performance within its global core payments network. The role requires a strong background in incident management and data analysis, alongside excellent communication skills to drive cross-functional collaboration
Job Summary
Mastercard powers economies and empowers people in over 200 countries and territories worldwide by supporting secure, simple, smart, and accessible digital payments.
The Product Operations Director role is responsible for managing all product incidents related to Mastercard’s core payments network, ensuring swift resolution and minimizing customer impact.
Mastercard offers competitive base salary, potential bonuses, comprehensive benefits including paid leave, insurance, 401k match, and tuition reimbursement.
Matching Summary
Match Score: 85
Mastercard is seeking a Director of Product Operations to oversee incident management and product performance within its global core payments network. The role requires a strong background in incident management and data analysis, alongside excellent communication skills to drive cross-functional collaboration.
Salary
Base: $156,000 - $265,000 USD; Bonus/Equity: May be eligible for annual bonus or commissions; Benefits: Insurance, paid leave, 401k match, tuition reimbursement
Skills & Requirements
Must-have
incident management and triage
cross-functional team coordination
data analysis and visualization
product performance monitoring
root cause analysis techniques
automation and AI integration
Nice-to-have
strong stakeholder communication
collaboration with engineering and QA
ability to work in fast-paced environments
proactive incident prevention
flexibility handling ambiguity
Key Requirements
Bachelor’s degree in computer science or related field
experience in incident management or product operations
knowledge of payments network and processing systems