Technical Support Representative, In-store

DoorDash

Phoenix, AZ, US
Base: $23.40 - $34.50 usd; bonus/equity: not speci...
On-site
Troubleshoot technical issues
Provide strategic solutions
Master sevenrooms platform
The Technical Support Team partners directly with hospitality operators to deliver best-in-class customer support, ensuring knowledgeable, strategic, and empathetic assistance when issues arise or guidance is needed

Job Summary

  • The Technical Support Team partners directly with hospitality operators to deliver best-in-class customer support, ensuring knowledgeable, strategic, and empathetic assistance when issues arise or guidance is needed.
  • In this role, you will work directly with hospitality operators across the globe to troubleshoot issues, instruct and teach product functionality, and strategize to maximize customer ROI.
  • DoorDash offers a comprehensive benefits package including a 401(k) plan with employer matching, paid parental leave, wellness benefits, and paid time off.

Matching Summary

The Technical Support Team partners directly with hospitality operators to deliver best-in-class customer support, ensuring knowledgeable, strategic, and empathetic assistance when issues arise or guidance is needed.

Salary

Base: $23.40 - $34.50 USD; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Troubleshoot technical issues
  • Provide strategic solutions
  • Master SevenRooms platform
  • Document issue resolutions
  • Prioritize support requests
  • Respond via email, phone, chat

Nice-to-have

  • Positive collaborative attitude
  • Fast-paced startup environment
  • Build strong client relationships
  • Analytical and resourceful
  • Interest in hospitality tech

Key Requirements

  • 1+ years customer-facing support experience
  • Familiar with Zendesk, Jira, Salesforce

Work Rights

Not specified

Tailored Resume

Cover Letter