Patient Service Account Representative

Advocate Health

Unknown, Unknown, US
Base: $20.80 - $31.20; bonus/equity: not specified...
Customer service experience
Answering patient questions
Scheduling patient appointments
Greets patients and visitors, answers telephone, screens calls, and takes messages

Job Summary

  • Greets patients and visitors, answers telephone, screens calls, and takes messages.
  • Registers patients, obtains demographic and insurance information, verifies coverage, collects payments, and schedules appointments.
  • Educates patients, staff, and providers regarding referral and authorization requirements, payer coverage, and insurance-related changes.

Matching Summary

Greets patients and visitors, answers telephone, screens calls, and takes messages.

Salary

Base: $20.80 - $31.20; Bonus/Equity: Not specified; Benefits: Comprehensive suite of Total Rewards

Skills & Requirements

Must-have

  • Customer service experience
  • Answering patient questions
  • Scheduling patient appointments
  • Verifying insurance coverage
  • Collecting co-pays and balances
  • Intermediate computer skills

Nice-to-have

  • Strong attention to detail
  • Ability to work independently
  • Human relations skills
  • Fast-paced environment

Key Requirements

  • High School Graduate
  • 1 year customer service experience
  • Knowledge of third-party payers
  • Basic human anatomy knowledge
  • Medical terminology knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter