Otis is seeking a Customer Service Operator for their Otisline, located in Bloomfield, CT, with a hybrid work option available after training. The role requires strong customer service skills, proficiency in computer applications, and the ability to manage service requests efficiently
Job Summary
OTISLINE® is a unique, quality-driven, customer-focused environment where employees work directly for Otis and are experts in the elevator industry.
Duties include receiving, documenting, and processing service requests, dispatching mechanics, and escalating requests to field management.
The company offers opportunities, training, and resources to build leadership capabilities and provides an Employee Scholar Program for degree or certification pursuits.
Matching Summary
Match Score: 85
Otis is seeking a Customer Service Operator for their Otisline, located in Bloomfield, CT, with a hybrid work option available after training. The role requires strong customer service skills, proficiency in computer applications, and the ability to manage service requests efficiently.
Salary
$42,000 a year
Skills & Requirements
Must-have
Salesforce Service Cloud
professional phone etiquette
handle difficult customers
French/English language required
type at least 25 wpm
Nice-to-have
teamwork and commitment
continuous improvement activities
innovative global industry leader
Key Requirements
High school diploma
Dedicated workspace and high-speed internet
Ability to attain and maintain department performance metrics