Job Summary

• As a Process Manager in US Card - Customer Resiliency, you will be part of a talented team responsible for executing and monitoring business processes that help some of our most vulnerable customers recover from difficult circumstances and resolve outstanding debt.
• Our mission is to partner with customers experiencing financial distress, engaged in a transformative journey to construct affordable solutions that empower customers to resolve debt and re-establish credit.
• The Process Manager will also provide essential operations management across the following domains: finance, risk management, communications management, project management, process controls and improvements, and organizational effectiveness and change management.

Matching Summary

Salary

McLean, VA: $134,400 - $153,300; Richmond, VA: $122,100 - $139,400; Bonus/Equity: performance based incentive compensation; Benefits: comprehensive, competitive, and inclusive set of health, financial and other benefits

Skills & Requirements

Key Requirements

• High School Diploma, GED or equivalent certification
• At least 3 years of experience in Process Management, Project Management or Risk Management
• At least 2 years of experience leading technology delivery processes
• At least 2 years of experience designing, building and managing internal business processes
• At least 2 years of experience in technology controls or auditing
• At least 2 years of experience working in Microsoft Office or Google Suite
• Bachelor’s Degree or Military experience
• 4+ years of experience in Process Management, Project Management or Risk Management
• 3+ years of Financial Services experience
• 1+ years of experience with SQL
• PMP, Lean, Agile or Six Sigma certification

Work Rights