Renewal Specialist

NetApp

Munchen, Germany
On-site
Customer-focused
Support service contract renewal
Renewal quotes accuracy
NetApp is seeking a Renewal Sales Specialist in Munich, Germany, to manage the contract renewal process for existing customers, focusing on retention and upselling. The ideal candidate should have a customer service background, fluency in German and English, and experience in sales environments

Job Summary

  • Own the end-to-end process for support service contract renewal, ensuring timely and accurate completion.
  • Maintain and improve on-time (OTRR) and in-quarter (IQRR) renewal rates, while effectively managing discount governance.
  • Develop and maintain strong relationships with sales, pre-sales, customer success, and account management teams to deliver a seamless renewal experience for customers.

Matching Summary

Match Score: 85

NetApp is seeking a Renewal Sales Specialist in Munich, Germany, to manage the contract renewal process for existing customers, focusing on retention and upselling. The ideal candidate should have a customer service background, fluency in German and English, and experience in sales environments.

Skills & Requirements

Must-have

  • customer-focused
  • support service contract renewal
  • renewal quotes accuracy
  • manage discount governance
  • engage with partners and customers
  • subject matter expertise on support offerings

Nice-to-have

  • trusted advisor
  • continuous learning
  • challenge status-quo
  • ideas for simplification and innovation

Key Requirements

  • 3-5 years in customer-facing role
  • Experience operating in a sales environment
  • Fluency in German (native)
  • Fluency in English
  • Familiarity with CRM software
  • Familiarity with MS Office

Work Rights

Not specified

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