Base: $43,923; bonus/equity: not specified; benefi...
Fully remote
Windows and mac operating systems support
It hardware and software troubleshooting
Endpoint management software experience
The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users
Job Summary
The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance with benefits including health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, and retirement programs.
The University of Arkansas is committed to providing a safe campus community and conducts background checks including criminal and sex offender registry checks for applicants.
Matching Summary
The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
Salary
Base: $43,923; Bonus/Equity: Not specified; Benefits: Health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, retirement programs
Skills & Requirements
Must-have
Windows and Mac operating systems support
IT hardware and software troubleshooting
Endpoint management software experience
IT service ticket resolution
Hardware deployment and inventory management
Nice-to-have
Strong customer service skills
Strong communication skills
Ability to analyze and resolve system errors
Knowledge of TCP/IP model
Remote software and hardware support
Key Requirements
Bachelor’s degree or equivalent experience in computer science or related field
Minimum two years of computer support experience or five years with technical training
Experience supporting Windows and Mac computers
Experience with endpoint management software such as KACE or SCCM
Ability to work reliably with collegial relationships
Work Rights
Must have legal authority to work in the United States