Director, Ai Operations

Zayo

Base: $142,600 - $219,400 usd annually; bonus/equi...
Not specified (assumed flexible based on typical industry standards)
10 years it operations experience
6 years managerial experience
Generative ai and llm implementation
Zayo is seeking a Director of AI Operations to lead operational automation and enhance self-service capabilities within IT. This role requires extensive experience in IT operations and management, focusing on using AI to improve efficiency and customer experience. The position offers competitive compensation and benefits while promoting a culture of innovation and accountability. ###

Job Summary

  • This role leads Operational Automation and Self-Service Enablement across IT using AI to automate triage and remediation while reducing ServiceDesk dependency.
  • The successful candidate will define an AI-enabled operations strategy that expands self-service capabilities and improves reliability through automated workflows.
  • Zayo offers excellent health, dental, and vision insurance along with a generous paid time off policy including paid parental leave.

Matching Summary

Match Score: 85

Zayo is seeking a Director of AI Operations to lead operational automation and enhance self-service capabilities within IT. This role requires extensive experience in IT operations and management, focusing on using AI to improve efficiency and customer experience. The position offers competitive compensation and benefits while promoting a culture of innovation and accountability. ###

Salary

Base: $142,600 - $219,400 USD annually; Bonus/Equity: Discretionary annual incentive plan eligible for non-sales roles; Benefits: Health, Dental, Vision, 401(k), Paid Time Off

Skills & Requirements

Must-have

  • 10 years IT Operations experience
  • 6 years managerial experience
  • Generative AI and LLM implementation
  • ServiceNow or Jira Service Management
  • Automated triage and remediation workflows
  • ITSM process governance

Nice-to-have

  • Python, PowerShell, Ansible scripting
  • AWS, Azure, GCP cloud operations
  • Observability platform expertise
  • Strong cross-functional collaboration
  • Vendor management skills

Key Requirements

  • Bachelor's degree in Computer Science or Engineering
  • Minimum 10 years related field experience
  • Minimum 6 years previous managerial experience
  • Proven experience reducing ServiceDesk ticket volume
  • Experience managing large internal or external customer bases

Work Rights

Not specified

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