Customer Support Engineer

Malvern Panalytical

West Midlands, United Kingdom
Competitive salary; bonus included; benefits inclu...
Fully remote
Install and repair scientific instruments
Diagnose and resolve customer issues
Deliver operational training to customers
Malvern Panalytical is seeking a Customer Support Engineer to install, repair, and maintain their advanced instrumentation across the UK. The role emphasizes customer satisfaction and requires extensive travel, offering competitive benefits in a diverse and inclusive culture

Job Summary

  • The role involves installing, repairing, and maintaining complex market-leading instrumentation across the UK while ensuring high customer satisfaction.
  • Candidates will deliver operational training to customers at installation sites and provide remote support via PC and phone.
  • The position offers a competitive salary, bonus, company car, pension scheme, and 25 holidays plus bank holidays.

Matching Summary

Match Score: 85

Malvern Panalytical is seeking a Customer Support Engineer to install, repair, and maintain their advanced instrumentation across the UK. The role emphasizes customer satisfaction and requires extensive travel, offering competitive benefits in a diverse and inclusive culture.

Salary

Competitive Salary; Bonus included; Benefits include Company car, Pension Scheme, 25 holidays

Skills & Requirements

Must-have

  • Install and repair scientific instruments
  • Diagnose and resolve customer issues
  • Deliver operational training to customers
  • Travel extensively throughout the UK
  • Manage company assets and spare parts

Nice-to-have

  • Experience with X-Ray based instrumentation
  • Customer field service environment experience
  • Friendly and inclusive culture fit
  • Feedback on product quality improvement

Key Requirements

  • Qualifications in Electronics or Chemistry to HND level
  • Current full UK driving licence required
  • Demonstrable experience working on customer sites

Work Rights

Must have current full UK driving licence

Tailored Resume

Cover Letter