The position is responsible for providing exceptional service to branch customers and resolving customer problems in a timely manner
Job Summary
The position is responsible for providing exceptional service to branch customers and resolving customer problems in a timely manner.
It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company’s culture and brand.
The role includes educating customers on banking solutions, supporting digital capabilities, and proactively contributing to retention and expansion of banking relationships.
Matching Summary
The position is responsible for providing exceptional service to branch customers and resolving customer problems in a timely manner.
Salary
Base: $20.55 - $34.25 Hourly (USD); Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Branch customer service and sales
Digital banking engagement
Customer appointment management
Operational branch support
Customer transaction processing
Fraud identification and escalation
Nice-to-have
Empathy and customer centricity
Flexibility and adaptability
Entrepreneurial spirit
Critical thinking
Bilingual skills based on branch needs
Key Requirements
High school diploma or equivalent (GED)
Minimum 1 year retail sales or customer service experience
Strong verbal and interpersonal communication skills
Ability to handle difficult customer conversations