Senior Manager, Frontline Platform Process Transformation

CIBC

Toronto, Ontario, Canada
Hybrid
Frontline platform process transformation
Strategic process redesign
Modernize operating models
The Senior Manager will lead strategic process transformation initiatives, moving beyond optimization to redesign how platforms and channels operate, delivering scalable, future-ready solutions across Personal and Business Banking

Job Summary

  • The Senior Manager will lead strategic process transformation initiatives, moving beyond optimization to redesign how platforms and channels operate, delivering scalable, future-ready solutions across Personal and Business Banking.
  • Partner with leaders and teams across the enterprise to influence strategy, align priorities, and co-create innovative solutions that advance the bank’s transformation agenda and build the Bank of the Future.
  • You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

Matching Summary

The Senior Manager will lead strategic process transformation initiatives, moving beyond optimization to redesign how platforms and channels operate, delivering scalable, future-ready solutions across Personal and Business Banking.

Skills & Requirements

Must-have

  • Frontline platform process transformation
  • Strategic process redesign
  • Modernize operating models
  • Cross-functional execution
  • Business architecture integration
  • Insight-driven problem solving

Nice-to-have

  • Relationship-oriented bank
  • Empowered work environment
  • Meaningful impact and value
  • Forward-thinking strategic thinker
  • Act like an owner

Key Requirements

  • 5 to 7 years of work experience
  • Lean Six Sigma and/or Change Management certification (asset)
  • Developing and implementing multi-year strategic plans
  • AI tech or automation experiences (asset)
  • Building consensus and influencing at the executive level

Work Rights

Legally eligible to work

Tailored Resume

Cover Letter